Positive and healthy customer service experiences will be the lifeblood of corporate growth and success today. It does not depend on which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today’s environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world-class service, retain customers and develop brand loyalty.

About the Authors
Currently, KALIM KHAN is serving as the Director of the prestigious Rizvi Institute of Management Studies and Research at Bandra, India. CYRUS M GONDA is a rank holder MBA from the University of Mumbai as well as a rank holder in Hotel Management. He is also a life member of MENSA, the International Society of Individuals with genius-level IQ. He is currently H.O.D. General Management with Rizvi Institute of Management Studies and Research and the Vice-Principal (All India), of the National Institute of Event Management.

GREG RAKOZY IVAN STERN
Bookmark (0)
ClosePlease loginn

 

Affiliate Disclosure: Some of the links or advertisements in the wordket website are affiliate links or advertisements, meaning, at no additional cost to you. We will earn a commission, if you click through and make a purchase. Thank you 🙂

Leave a Reply

You May Also Like
Read More

You Can

Do you often wonder whether you really have it in you to accomplish your goals, to win over…
Read More

The Greatest Secret

From Rhonda Byrne, the author of the worldwide phenomenon The Secret, comes The Greatest Secret—a long-awaited major new…
Read More

Wish I Could Tell You

Can you find yourself after you have lost that special someone? A disillusioned and heartbroken Anusha finds herself…
Read More

Thinking, Fast and Slow

In his mega-bestseller, Thinking, Fast and Slow, Daniel Kahneman, world-famous psychologist and winner of the Nobel Prize in…
Read More

The Kite Runner

The unforgettable, heartbreaking story of the unlikely friendship between a wealthy boy and the son of his father’s…
Read More

The Little Prince

One of the most published and translated books in the world, The Little Prince fascinates the reader with…
Read More

Unfuck Yourself

Unfuck Yourself offers a slap from from the universe to wake you up to your true potential and…
Read More

All Across the Spectrum

To all the parents trying their hardest to give their children the best life possible despite the circumstances,…